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Enhancing Patient Communication for Kaiser Permanente Case Managers

Enhancing Patient Communication for Kaiser Permanente Case Managers

98% of surveyed Kaiser Permanente Case Managers cited Frame Health's patient personalization as “Helpful” or “Very Helpful.”
Nurse Case Managers
Kaiser Permanente’s Complex Case Management (CCM) Program

Kaiser Permanente’s Complex Case Management (CCM) Program is designed to provide assistance for acute patients with chronic conditions.

Frame Health was asked to demonstrate the effectiveness of its personalized patient communication in helping the San Diego CCM team manage a cohort of non-adherent patients with uncontrolled diabetes. Participating CCM nurses were surveyed before and after implementation to understand the impact of using Frame Health’s tailored call scripting.

Download this case study to learn how Frame Health and Kaiser Permanente CCM Nurse Case Managers: