"Frame Health allows us to tailor our communication style based on how each patient learns, understands, and accepts recommendations."
Cynthia Litt Deculus
Vice President, Population Health, Cedars-Sinai Medical Center
Improving patient satisfaction is a top concern for hospitals, as HCAHPS is an important quality measure and determines whether they will receive bonus payments or be penalized by CMS.
Cedars-Sinai Medical Center is a non-profit, tertiary 958-bed hospital and multi-specialty academic health science center located in Los Angeles, with over 2,000 physicians and 10,000 employees. Cedars-Sinai conducted a study to compare Frame Health Survey data with HCAHPS.
Download this case study to learn how Frame Health:
- Predicted patient HCAHPS
- Generated insights to optimize HCAHPS