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Predicting HCAHPS for Cedars-Sinai Patients—Before Care is Given

Predicting HCAHPS for Cedars-Sinai Patients— Before Care is Given

"Frame Health allows us to tailor our communication style based on how each patient learns, understands, and accepts recommendations."
Cynthia Litt Deculus
Vice President, Population Health, Cedars-Sinai Medical Center

Improving patient satisfaction is a top concern for hospitals, as HCAHPS is an important quality measure and determines whether they will receive bonus payments or be penalized by CMS.

Cedars-Sinai Medical Center is a non-profit, tertiary 958-bed hospital and multi-specialty academic health science center located in Los Angeles, with over 2,000 physicians and 10,000 employees. Cedars-Sinai conducted a study to compare Frame Health Survey data with HCAHPS.

Download this case study to learn how Frame Health: