HCAHPS—Hospital Consumer Assessment of Healthcare Providers and Systems—is a standardized and publicly reported survey that measures patient perception of the hospital experience. Scores from patient HCAHPS are directly tied to CMS reimbursements for health systems, as well as bonsuses for hospital executives and front-line healthcare workers. They are also critical for strengthening customer loyalty, maintaining reputation and brand, and boosting utilization of hospital services through increased referrals to family and friends.

This white paper demonstrates how Frame Health’s validated psychographic data predicts patient HCAHPS. In addition, the paper shows how health systems can leverage Frame Health’s psychographic segmentation and analysis to enhance patient satisfaction, improve the overall hospital experience, and boost HCAHPS.

It also includes a summary of an association study conducted by Cedars-Sinai Medical Center to demonstrate the efficacy of Frame Health’s psychographic approach in predicting patient HCAHPS and generating highly specific patient personality insights.